Privacy Policy

This Privacy Policy outlines how PokieFox, operating under the license of Curacao eGaming, collects, uses, and protects your personal information in accordance with the Australian data protection regulations and gambling laws. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

PokieFox collects various types of information to provide a safe and enjoyable online gaming experience. The types of information collected include:

• Registration Data: When you create an account, we collect personal details such as your name, date of birth, address, and contact information.
• Payment Details: We collect payment information necessary for processing transactions, including credit card numbers, bank account details, and other financial data.
• Technical Logs: Our systems automatically gather technical data such as IP addresses, browser types, device information, and access times to improve service functionality.

2. Purpose of Data Usage

The personal information collected is used for several purposes, including:

• Account Management: To create and manage your account, verify your identity, and provide customer support.
• Marketing Communication: To send you promotional materials, newsletters, and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and ensure a secure gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, ensuring that we monitor and report suspicious activities.
• KYC Procedures: To verify your identity in accordance with legal requirements, ensuring responsible gaming practices and player protection.

3. Data Sharing and Disclosure

PokieFox may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate financial transactions, we share necessary information with our payment processing partners.
• Verification Partners: We may disclose your data to third-party verification services to ensure compliance with KYC and AML regulations.
• Regulatory Authorities: We reserve the right to disclose your information to relevant regulatory authorities as required by law or in response to legal requests.

4. User Rights

As a user, you have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Deletion: You can request the deletion of your personal information, subject to our legal obligations and retention policies.
• Restriction of Processing: You may request that we limit the processing of your personal data under certain circumstances.

To exercise these rights, please contact our support team.

5. Cookie Policy

PokieFox uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use two types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of our website and enable you to navigate the site and use its features. Without these cookies, certain services cannot be provided.
• Analytical Cookies: These cookies help us analyze how users interact with our website, allowing us to improve the performance and functionality of our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience and limit some features of our site.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server hosting.

7. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

PokieFox reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you through our platform or by email if significant changes occur. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries promptly and efficiently.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.